Privacy Policy
Your privacy matters at Royal Prize Club. This policy explains how we handle personal information across our hotel, restaurant, relaxation areas, and physical land-based casino.
Introduction and Scope
Royal Prize Club is committed to protecting the privacy of our guests and visitors. This policy explains how we collect, use, disclose, and safeguard your personal information when you interact with our hotel, restaurant, relaxation areas, and our physical, land-based casino.
- This policy applies to all personal information collected through our website, in-person interactions, and other channels.
- We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
- The policy does not apply to third-party websites linked from our site.
Royal Prize Club is located at 8 Whiteman Street, Southbank VIC 3006, Australia.
Information We Collect
We collect personal information that you provide directly, as well as information collected automatically when you use our website or visit our premises.
Contact Details
Name, email address, phone number, and postal address when you make an enquiry or booking.
Booking & Stay Information
Reservation dates, room preferences, special requests, and details related to your stay.
Payment Information
Credit card details are processed securely by our payment providers and are not stored on our systems.
Identification Details
Government-issued ID may be required for hotel check-in or casino entry, including age verification.
Usage Data
IP address, browser type, pages visited, and other analytics data collected automatically.
We collect only the information necessary to provide our services and comply with legal obligations.
How We Use Your Information
We use your personal information to provide and improve our services, communicate with you, and comply with legal obligations.
-
1
Process Bookings and Payments
We use your details to manage reservations, process payments, and confirm your stay.
-
2
Personalise Your Stay
We use preferences and special requests to tailor your experience and respond to enquiries.
-
3
Send Promotional Communications
With your opt-in consent, we may send you offers and updates about Royal Prize Club.
-
4
Ensure Safety and Security
We use information to protect the safety and security of our guests, staff, and premises.
-
5
Comply with Legal Requirements
We may process information to meet anti-money laundering, age verification, and other legal obligations for casino access.
We do not use personal information for online gambling or any online betting functionality. Marketing communications are only sent with opt-in consent.
Disclosure of Information
We do not sell your personal information. We may disclose your information to trusted third parties who assist us in operating our business, under strict confidentiality agreements.
- Service providers: payment processors, IT support, and marketing platforms that help us deliver our services.
- Legal authorities: when required by law or to protect our rights and safety.
- Professional advisors: lawyers, accountants, and insurers who support our business operations.
- We require all third parties to protect your information in accordance with this policy.
We do not disclose your information to third parties for their own marketing purposes. Casino operations may require sharing with regulatory bodies as mandated by law.
Data Security and Retention
We implement reasonable physical, technical, and administrative safeguards to protect your personal information from unauthorized access, disclosure, alteration, and destruction.
- Encryption of data in transit and at rest.
- Access controls and regular staff training.
- Regular security assessments and monitoring.
- Secure storage of physical documents.
We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law. When information is no longer needed, we securely destroy or de-identify it.
Your Rights and Choices
You have the right to request access to the personal information we hold about you, to request corrections, and to make a complaint about our privacy practices.
- You may request access by contacting us using the details below.
- We will respond to access requests within a reasonable timeframe.
- If you believe your information is inaccurate, you may request correction.
- Complaints can be lodged with the Office of the Australian Information Commissioner (OAIC) if you are not satisfied with our response.
Contact email: [email protected]
Contact phone: +61 8 3074 2009
Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us using the details below.
- Email [email protected]
- Phone +61 8 3074 2009
- Address Royal Prize Club, 8 Whiteman Street, Southbank VIC 3006, Australia